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Advanced Communications Skills

Course Overview

This us a 2 day in-company course designed to develop advanced communication techniques and strategies.

Communication goes far beyond the actual words that you say. More importantly it's how you say it and the way that you act while you're saying it. It depends on the other persons view of the world and their preferred learning style with regards to absorbing information and what you say that will determine whether you are successful in this area or not. Effective communicators can elicit all of the action signals and communication strategies from a person and adopt their style to make sure that their communications are effective. This course is all about providing you with the communications armoury for you to be able to communicate effectively with anyone and at any level, it goes far beyond a beginners guide to communication and focuses upon some more of the advanced communication techniques available.

You will learn how other people think and how they prefer to learn and thus you will be able to tailor your communications to maximise your effectiveness.

 

Who Will Benefit From The Course?

  • Senior and middle managers who already have good communication skills and want to take them to the next level


What Will You Gain From the Course?

  • Learn how to develop different communicating strategies depending upon the other persons view of the world.
  • Understand favoured learning styles of others and how to use this when communicating
  • Learn how to build rapport with anyone at anytime
  • Learn how others absorb information and the process they go through to make decisions and to communicate
  • Develop verbal and non-verbal communication techniques
  • Learn how to elicit thinking patterns through eye movement
  • Learn how to tap into another person internal representation system
  • Learn some NLP techniques to influence and sway another persons point of view
 

Sample Course Content

Below is an exact course content that Sean has used in the past, it gives you a flavour of some of the topics we will cover:

 

Communicating

Communicating with others
The communications process

Filter Systems

What happens to information when it comes in to our brain
What happens to information for it to get out!


How miscommunication occurs

Effective Communications

What makes up an effective communication?
The golden rules for effective communication

How people sort and categorise information

What is a meta programme?


How people sort information in their mind.

The 6 main sorting offices of the mind!

Internal Representational Systems

What is a representational system?
How people represent what you say into their own language

Techniques and strategies to communicate effectively with people with different systems

Eliciting thinking patterns through eye movements

How to know what people are thinking by their eye movements
How to tailor your communications by what you see

How to build rapport with anyone and at anytime

What is rapport?
The 6 elements of rapport building

How to give & receive feedback

The principles of giving constructive feedback
The 8 techniques of how to give effective feedback
How to receive feedback

Action planning & putting into practise

 

Next Steps

The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be flexible depending on what you would like the course to cover and what your objectives are - the choice is yours!

 

Questions and Booking:

Within The UK

To discuss your requirements or to book please call: 0800 849 6732

Or send us an email at enquiries@executivecoachingstudio.com

For USA/Canada/Europe

To discuss your requirements or to book please call: ++ 44 800 849 6732

Or send us an email at int@executivecoachingstudio.com

Alternatively, why not send us a quick message in the box below and tell us what you are looking to achieve and we will get back to you with some options:

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Take a look at our other training courses:

Please note that we will tailor your course to meet your exact requirements and to also make sure that the attendees can take what they learn and use it in the workplace - the all important yardstick of whether the training was worth it in the first place!

 

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Management Skills
Leadership Development
Personal Confidence Building
Change Management
Motivation Skills
Time Management
Coaching Skills For Managers
Team Building
Learning Styles Inventory
Culture Training
Management Style Questionairre
Presentation Skills
Running Effective Meetings
Infuencing Skills
Communication Skills
Advanced Communication Skills
Dealing With Conflict
Assertiveness Skills
Customer Care
Dealing With Incoming Calls
Customer Satisfaction
Dealing With Complaints
Telephone Excellence
Train The Trainer
Call Centre Programme
Managing Stress
Writing Effective Emails
Helpdesk Skills for IT professionals
Key Selling Skills Training
Objection Handling Skills
Sales Presentation Training
Sales Management Training
Telephone Prospecting
Cold Calling For Chickens
Generating New Business
Cross And Up Selling
Phone Sales Training

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