Call centre programme

Call Centre Programme

Course Overview

Sean can design a custom made Call Centre Programme for your management team, team leaders and/or your sales and service advisers. So whether it be leadership or management skills for your managers and supervisors or customer care training and telephone excellence for your people on the frontline, just give us a call to discuss your requirements!

Who Will Benefit From The Programme?

Call centre managers
Call centre Team Leaders and supervisors
Call centre staff who deal with incoming calls
Call centre Helpdesk advisers

Next Steps

The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be flexible depending on what you would like the course to cover and what your objectives are - the choice is yours!

Whilst Sean will organise training for as many delegates as you wish, he recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.

Please click here for more details on Bespoke training

Questions and Booking:

Within The UK

To discuss your requirements or to book please call: 0800 849 6732

Or send us an email at sean@executivecoachingstudio.com

For USA/Canada/Europe

To discuss your requirements or to book please call: ++ 44 800 849 6732

Or send us an email at int@executivecoachingstudio.com

Alternatively, why not send us a quick message in the box below and tell us what you are looking to achieve and we will get back to you with some options:

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Take a look at our other training courses:

Please take a look at the ones below. Please note that Sean likes to tailor all of his courses to meet your exact requirements and to also make sure that the attendees can take what they learn and use it in the workplace - the all important yardstick of whether the training was worth it in the first place!

Management Training

Management Skills
Leadership Development
Personal Confidence Building
Change Management
Motivation Skills
Time Management
Coaching Skills For Managers
Team Building
Learning Styles Inventory
Strength Deployment Inventory
Management Style Questionnaire

Improving Your Sales Performance

Key Selling Skills Training

Phone Sales Training
Objection Handling Skills
Sales Presentation Training
Sales Management Training
Telephone Prospecting
Cold Calling For Chickens
Generating New Business
Cross And Up Selling

Delivering Customer Service Excellence

Customer Care
Dealing With Incoming Calls
Customer Satisfaction
Dealing With Complaints
Telephone Excellence
Train The Trainer
Call Centre Programme
Managing Stress
Writing Effective Emails
Helpdesk Skills for IT professionals

Communication Skills

Presentation Skills
Running Effective Meetings
Infuencing Skills
Communication Skills
Advanced Communication Skills
Dealing With Conflict
Assertiveness Skills