COURSE CONTENT
PRE COURSE WORK
Before the course each
delegate will be asked to complete an MSQ (MANAGERIAL STYLE
QUESTIONAIRE).
This is a 100-question
booklet the results of which will determine what the current
managerial style is of the delegate. I.e. coaching, pacesetter,
authoritarian etc
You can also have the
option for up to 3 direct reports/peers to complete the questionnaire
on the delegate’s managerial style as well.
WHAT IS COACHING
ALL ABOUT?
Why is it so effective?
What is coaching? What coaching is not. The different uses of
coaching i.e. immediate feedback, regular meetings, performance,
ongoing development.
MANAGERIAL STYLES
PERSONAL FEEDBACK
Each delegate receives
a personal and confidential report on their managerial style
and the style that their direct reports and peers think they
have.
We go through this report – it is invaluable and forms a good
basis for buy in for the rest of the course
LEARNING STYLE
PERSONAL FEEDBACK
Each delegate receives
a personal and confidential report on their learning style and
how this has an impact on others whom they coach.
MANAGERIAL
STYLES – WHAT THEY MEAN?
Go through some practical
exercises to highlight the differences in style and when to
adopt them. Good fun and excellent learning. Apply it and learn.
COACHING AS A
MANAGERIAL STYLE
Advantages of coaching
for increasing performance and staff development. Why is coaching
so important etc
HOW TO GIVE
AND RECEIVE FEEDBACK
Learn templates and models
of how to give constructive and helpful feedback. Deal with
performance issues there and then when they happen. Phrases
and statements to use. Role-plays and team exercises.
COACHING MODELS
AND TEMPLATES (inc GROW model)
Introduction and practical
implementation of coaching models for:
- Giving immediate/on the job coaching
- Regular 121’s
- Performance meetings
Role-plays and practical
exercises.
BODY LANGUAGE
Learn the importance
body language, tonality and inflection. How you say something
is more important for buy in that what you say. Delegates will
get the chance to practise all of these skills.
UNDERSTANDING
PEOPLE AND THEIR WORLD
A section dedicated to
understanding the world according to others. Their beliefs,
values, behaviours etc.
How to understand this and how to apply it to the working environment
for performance improvement.
Practical exercises and role-plays.
TAKING OWNERSHIP
OF STAFF DEVELOPMENT AND CONTINUOUS IMPROVEMENT
