Small Business

Ebooks

Free 5 Part Email Course

"The Top 5 Secrets Of The Most Successful Executives"

Course Overview

Keeping your customers happy and continually buying from you should be the aim of every organisation. The lifetime value of your customer should be your primary concern. Our Customer Satisfaction Excellence course can be run in one of two ways.

Option 1

Sean will put a custom made course together to go over and implement changes from the feedback that you have received from your own customer satisfaction surveys. Then Sean will return on 6 months time to do the same and to review progress! ACCOUNTABILITY!

Option 2

Attend Sean's Customer Satisfaction Excellence course as highlighted below

• Any member of staff who has interation with your customers
• Sales people
• Customer care teams
• Sales and service advisors (phone or face to face)

What Will You Gain From the Course?

• You will learn the appreciation of the lifetime value of your customers with real figures pertaining to your organisation
• You will understand what customer satisfaction is all about and what the needs and requirements are of your customers
• You will have techniques and strategies to handle complaints effectively
• You will know the difference between "telling" and "selling" with features v benefits
• You will learn techniques of how to get a WIN WIN outcome with your customers
• You will have a framework to work with to anticipate your customers needs and to eradicate potential problems and complaints before they even happen
• You will be able to build up trust and effortless rapport with your customers
• You will be able to spot sales opportunities a lot quicker and clearer with the help of some proven strategies

Next Steps

The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be flexible depending on what you would like the course to cover and what your objectives are - the choice is yours!

Whilst Sean will organise training for as many delegates as you wish, he recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.

Please click here for more details on Bespoke training

Questions and Booking:

Within The UK

To discuss your requirements or to book please call: 0800 849 6732

Or send us an email at sean@executivecoachingstudio.com

For USA/Canada/Europe

To discuss your requirements or to book please call: ++ 44 800 849 6732

Or send us an email at int@executivecoachingstudio.com

Alternatively, why not send us a quick message in the box below and tell us what you are looking to achieve and we will get back to you with some options:

Take a look at our other training courses:

Please take a look at the ones below. Please note that Sean likes to tailor all of his courses to meet your exact requirements and to also make sure that the attendees can take what they learn and use it in the workplace - the all important yardstick of whether the training was worth it in the first place!

  Customer satisfaction with Sean McPheat                                        Customer satisfaction with Sean McPheat