Small Business

Free 5 Part Email Course

"The Top 5 Secrets Of The Most Successful Executives"

Course Overview

This course is specifically aimed at those of you who answer the telephone for a living! The customer has certain requirements and expectations of the levels of service that he or she receives from you.

You will learn the skills and techniques to handle any type of incoming call in a positive way that fullfils the customers needs and exceeds their expectations!

• Call centre staff who deal with incoming calls
• Helpdesk advisers
• Switchboard operators
• Receptionists and admin staff

What Will You Gain From the Course?

• You will understand and appreciate what it feels like to be on the other end of poor, good and excellent customer service
• You will understand what the expectations and needs are from your customers
• You will learn how to alter your tonality, inflection and how to control your voice
• You will learn best practises and telephone 'etiquette' when answering, holding or transferring calls
• You will learn how to listen attentively and how to elicit the callers needs
• You will learn how to handle complaints effectively and in a positive way

Next Steps

The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be flexible depending on what you would like the course to cover and what your objectives are - the choice is yours!

Whilst Sean will organise training for as many delegates as you wish, he recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.

Please click here for more details on Bespoke training

Questions and Booking:

Within The UK

To discuss your requirements or to book please call: 0800 849 6732

Or send us an email at sean@executivecoachingstudio.com

For USA/Canada/Europe

To discuss your requirements or to book please call: ++ 44 800 849 6732

Or send us an email at int@executivecoachingstudio.com

Alternatively, why not send us a quick message in the box below and tell us what you are looking to achieve and we will get back to you with some options:

Take a look at our other training courses:

Please take a look at the ones below. Please note that Sean likes to tailor all of his courses to meet your exact requirements and to also make sure that the attendees can take what they learn and use it in the workplace - the all important yardstick of whether the training was worth it in the first place!

  How to deal with incoming calls with Sean McPheat                                        How to deal with incoming calls with Sean McPheat