Small Business

Ebooks

Free 5 Part Email Course

"The Top 5 Secrets Of The Most Successful Executives"

Course Overview

Let's face it, you are a technical expert! You know your stuff, you know the ins and outs about what you are supporting. But what do you know about telephone answering technques? Effective questioning? or how to deal with an irrate customer?

Don't worry help is at hand! This course is specifically designed to cater for technical professionals who deal with customers and users.

You will learn all about customer service, communication, managing customer frustration, increasing customer receptivity to solutions, helping customers explain the real problem, and efficient listening skills.

You will then be able to help your customers the first time that they call and irradicate the need for repeat calls that just clog up the helpdesk lines!

• IT help desk agents
• Technical support representatives,
• Tech help desk engineers,
• Field engineers
• Other staff who provide technical support to either internal or external customers

What Will You Gain From the Course?

• You will understand and appreciate what it feels like to be on the other end of poor, good and excellent customer service
• Helping the non-technical customer verbalize issues
• Efficient and effective listening methods
• You will understand what the expectations and needs are from your customers
• You will learn how to alter your tonality, inflection and how to control your voice
• Dealing successfully with frustrated customers
• Involve customers in problem resolution
• You will learn best practises and telephone 'etiquette' when answering, holding or transferring calls
• You will learn how to listen attentively and how to elicit the callers needs
• You will learn how to handle complaints effectively and in a positive way

Next Steps

The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be flexible depending on what you would like the course to cover and what your objectives are - the choice is yours!

Whilst Sean will organise training for as many delegates as you wish, he recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.

Please click here for more details on Bespoke training

Questions and Booking:

Within The UK

To discuss your requirements or to book please call: 0800 849 6732

Or send us an email at sean@executivecoachingstudio.com

For USA/Canada/Europe

To discuss your requirements or to book please call: ++ 44 800 849 6732

Or send us an email at int@executivecoachingstudio.com

Alternatively, why not send us a quick message in the box below and tell us what you are looking to achieve and we will get back to you with some options:

Take a look at our other training courses:

Please take a look at the ones below. Please note that Sean likes to tailor all of his courses to meet your exact requirements and to also make sure that the attendees can take what they learn and use it in the workplace - the all important yardstick of whether the training was worth it in the first place!

   Helpdesk Training                                     Helpdesk Training