Course
Overview
Selling
on the telephone is a lot harder than face to face selling so
it pays to make sure that you have the very latest techniques
and strategies to become a robo-salesperson when making outgoing
or receiving incoming calls!
This
course will teach you specific knowledge and skills for telephone
selling.
The course
covers: how to sell on incoming and outgoing calls, how to cross
and up sell when taking orders, how to make cold calls, and
general telephone etiquette
Who
Will Benefit From The Course?
- Call centre staff responsible for making
sales
- Telesales operators
- Salespeople who have to use the telephone
a lot to call clients
What Will You Gain From the Course?
- Handle difficult objections and skepticism
over the phone
- Learn how to get to that "YES"
- Learn telephone sales models
- Learn how to plan out your calls before you
make them
- Understand the difference techniques required
for telephone versus face-to-face selling
- Understand the importance of voice tone and
words in telephone sales
- Learn consultative techniques instead of
pitching products
- Learn how to build up effortless rapport
- Learn how to build up trust
- Differentiate your product and company from
the rest
- Get away from telling and learn how to concentrate
on selling
- Determine opportunity areas for adding value
to a customer’s business
Next
Steps
The
course content can either follow something similar to the above,
or be tailored to your exact requirements at no extra charge.
The duration of the course can be flexible depending on what
you would like the course to cover and what your objectives
are - the choice is yours!
Whilst
Sean will organise training for as many delegates as you wish,
he recommends that the number of attendees do not exceed 10.
This ensures that EVERY delegate receives personal attention.
Please
click here for more details
on Bespoke training
Questions
and Booking:
Within
The UK
To
discuss your requirements or to book please call: 0800 849 6732
Or
send us an email at enquiries@executivecoachingstudio.com
For
USA/Canada/Europe
To
discuss your requirements or to book please call: ++ 44 800 849 6732
Or
send us an email at int@executivecoachingstudio.com
Alternatively,
why not send us a quick message in the box below and tell us
what you are looking to achieve and we will get back to you
with some options:
Sales
Training Coventry
Sales
Training Coventry
Take
a look at our other training courses:
Please
take a look at the ones below. Please note that Sean likes to
tailor all of his courses
to meet your exact requirements and to also
make sure that the attendees can take what they learn and use
it in the workplace - the all important yardstick of whether
the training was worth it in the first place!
Telesales
Training
Telesales
Training
Cold
Calling Training
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