Course
Overview
This
course is specifically aimed at those of you who answer the
telephone for a living! The customer has certain requirements
and expectations of the levels of service that he or she receives
from you.
You will
learn the skills and techniques to handle any type of incoming
call in a positive way that fullfils the customers needs and
exceeds their expectations!
Who
Will Benefit From The Course?
- Call centre staff who deal with incoming
calls
- Helpdesk advisers
- Switchboard operators
- Receptionists and admin staff
What Will You Gain From the Course?
- You will understand and appreciate what it
feels like to be on the other end of poor, good and excellent
customer service
- You will understand what the expectations
and needs are from your customers
- You will learn how to alter your tonality,
inflection and how to control your voice
- You will learn best practises and telephone
'etiquette' when answering, holding or transferring calls
- You will learn how to listen attentively
and how to elicit the callers needs
- You will learn how to handle complaints effectively
and in a positive way
Next
Steps
The
course content can either follow something similar to the above,
or be tailored to your exact requirements at no extra charge.
The duration of the course can be flexible depending on what
you would like the course to cover and what your objectives
are - the choice is yours!
Questions
and Booking:
Within
The UK
To
discuss your requirements or to book please call: 0800 849 6732
Or
send us an email at enquiries@executivecoachingstudio.com
For
USA/Canada/Europe
To
discuss your requirements or to book please call: ++ 44 800 849 6732
Or
send us an email at int@executivecoachingstudio.com
Alternatively,
why not send us a quick message in the box below and tell us
what you are looking to achieve and we will get back to you
with some options:
Take a look at our other training courses:
Please note that we will tailor your course to meet your exact requirements and to also make sure that the attendees can take what they learn and use it in the workplace - the all important yardstick of whether the training was worth it in the first place!
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